Frequently Asked Questions (FAQs)

Your project starts the moment you pay for your service in full or first installment as per our agreed payment plan and provide the required minimum information such as a domain, brand themes and colors, logo and tagline, website features, etc.

A typical WordPress website usually takes about 3 to 7 working days, excluding the time needed to gather required media and content. This timeline can vary depending on your project’s specifics and factors like detailed wireframe and layout requirements. Custom code websites can take from two weeks to several months depending on complexity.

Hosting is free for the first month for basic package, 3 months for essential and 6 months for premium. Domain registration is annual and covered in our renewal packages. After the free support period, you are required to sign up for one or more of our WebDocta website management packages. Monthly and yearly plans are available.

During the Post delivery grace period, you benefit from the following services;

• Minor design changes for your website.
• Automatic weekly backups stored on server and in our secure cloud storage with free restoration if needed.
• Free content updates and changes as you require
• Free traffic analysis and reports.

After the post delivery grace period;

• You will lose the services provided during the post delivery grace period except for weekly backups, which remain free.
• To continue our website management services, please enroll in our WebDocta management package.

After 1 year:

• You will need to renew your domain (If not signed up for WebDocta)
• You can pay monthly or annually through us and we’ll handle the domain renewal for you at no extra cost before it expires.

WebDocta is our subscription service that keeps your website running smoothly. It includes regular updates, backups, restores, bug fixes, traffic analysis, SEO optimization, and content updates. You can choose a monthly or yearly plan for hassle-free website management. Please note, after your website launch, you must subscribe to a WebDocta package before the end of your grace free period.

Your backups to our cloud storage will be paused, you will not be able to restore your website if things go wrong, plugins, PHP version, themes and security will no longer be monitored or updated which could make your site unstable or break. Your domain will not be renewed and will be de-registered on the it’s expiry rendering your website, email accounts and related assets unusable.

Yes! You can upgrade or downgrade your subscription anytime to match your evolving needs.

You can easily obtain your latest backups and migrate your website. The delivery time for backups depends on your WebDocta plan:

• WebDocta Basic: Backups delivered within 72 hours.
• WebDocta Essential: Backups delivered within 24 hours.
• WebDocta Premium: Backups delivered within 12 hours.

Please note: If you migrate your site during an active billing cycle, there will be no refunds for the current cycle. However, recurring charges will stop at the end of the billing period.

During your free support period, you will benefit from priority restoration typically under 12 hours. Restoration timelines vary after the free support period according to your WebDocta Plan.

• Basic: Under 48 hours
• Essential: Under 24 hours
• Premium: Priority restoration, typically under 12 hours.